RETURN POLICY

HELLA HER Return & Shipping Policy

At No soft life each item is made-to-order just for you. Because of this custom process, we do not accept returns or offer refunds for buyer’s remorse, incorrect sizing, or accidental orders.

✅ Returns & Replacements

We only offer replacements or refunds in the following cases:

  • Your item arrives damaged or defective

  • You receive the wrong item

  • Your order is confirmed lost in transit (see below)

If any of the above applies, please email us at  within 7 days of receiving your order with:

  • A photo of the item and packaging

  • Your order number

  • A brief description of the issue

🚚 Shipping & Tracking

Once your order ships, you'll receive a tracking number via email. This allows you to follow your package in real time through the shipping carrier (USPS, UPS, etc.).

⚠️ We are not responsible for lost or stolen packages once they have been marked as “Delivered” by the carrier.
We recommend checking with neighbors, your local post office, or filing a claim directly with the carrier if your order shows as delivered but you haven’t received it.

📦 Cancellations

Because items are sent into production immediately after purchase, we are unable to cancel or modify orders once placed.

Digital Products (Downloads, PDFs, Workbooks, Reports)

Due to the nature of digital products and immediate access upon purchase, all sales are final.
No refunds, exchanges, or cancellations are offered for digital downloads.

Printed Books (Print-on-Demand)

All books are produced using print-on-demand services. As such, returns and refunds are not accepted unless the item arrives damaged or defective.

If damaged:

If your book arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. A replacement will be issued when applicable.

Scope & Responsibility Disclaimer (Recommended Add-On)

Our digital products and books are intended for informational and educational purposes only. Results are not guaranteed, and implementation is the responsibility of the purchaser.